Customer Support Advocate

Job Summary

Seeking a full-time remote Customer Support Advocate, the successful candidate will manage inbound support inquiries from wellness business Partners, guiding them through Arketa's features and resolving operational issues while advocating for their needs internally.

Key responsibilities

• Own each Partner interaction from start to finish across various communication channels, building trust and rapport
• Resolve Partner issues efficiently, ensuring that solutions are implemented effectively and follow-up is conducted
• Collaborate with cross-functional teams to address complex problems and improve the overall Partner experience

Required qualifications

• 1-2 years of experience in a customer support or customer-facing operations role, ideally in a high-volume environment
• Impeccable written communication skills with the ability to convey complex information clearly and concisely
• Proven ability to manage multiple high-priority inquiries simultaneously while maintaining a focus on Partner experience
• Strong judgment and problem-solving skills, with a proactive approach to identifying process improvements
• Organized and self-sufficient, demonstrating a go-getter attitude and a team-oriented mindset