Customer Support Advocate

Job Summary

Supporting small business employees remotely, the full-time Customer Support Advocate will manage inquiries related to timecards, paychecks, benefits, and HR matters while providing expert-level assistance and maintaining a positive customer experience.

Key responsibilities

• Manage inbound inquiries from employees via phone, email, or chat, ensuring timely and accurate responses
• Assist with eligibility and enrollment in various benefits and resolve inquiries related to payroll and tax documents
• Maintain product expertise and manage open cases in the CRM to drive efficient resolutions

Required qualifications

• Minimum of 4 years of professional customer service experience, preferably in B2B SaaS or contact center environments
• Strong instincts for customer service with the ability to handle challenging situations empathetically
• Aptitude for learning new products and simplifying complex topics for customers
• Proven self-starter with ownership and accountability in work
• Prior experience working remotely is required