Customer Support Agent

Job Summary

Seeking a proactive Customer Support Agent, the remote position focuses on managing the full customer lifecycle through phone, chat, and email, emphasizing sales, retention, and building customer loyalty.

Key responsibilities

• Lead customer interactions while maintaining a professional and empathetic tone
• Identify at-risk customers and implement strategies to reduce churn
• Analyze customer needs to recommend products and services, achieving team growth targets

Required qualifications

• Proven experience in sales, retention, or a metrics-driven customer service environment, with cold-calling experience
• Native-level English proficiency, both written and verbal, with a strong phone presence
• Proficiency in CRM software and standard office applications
• Ability to multitask and adapt to diverse customer personalities in a fast-paced setting
• Previous experience in the Medical or Healthcare sectors is preferred