Customer Support Agent
Job Summary
To support a growing client base, the full-time Customer Support Agent will handle incoming calls and emails, ensuring client satisfaction through excellent support via phone, email, and live chat in a remote environment.
Key responsibilities:
- Achieve and maintain an excellent reputation with clients
- Provide exceptional email, phone, and live chat support
- Schedule and conduct client walkthroughs or training sessions as requested
Required qualifications:
- Customer service experience
- Strong computer skills
- Ability to use proper spelling, punctuation, and grammar in written communication
- Self-starter who is reliable and committed
- Experience with software and website support is desired
Complete Job Description
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