Customer Support Agent

Job Summary

Seeking a proactive and empathetic Customer Support Agent, the part-time position will engage with customers via phone, email, and chat to resolve issues and ensure a seamless experience with the Everlance B2C product line, working Wednesday through Sunday from 8am to 5pm ET or 9am to 6pm ET.

Key responsibilities

• Resolve and respond to end-user and customer requests via various communication channels efficiently and effectively
• Provide a positive, customer-centric approach to issue resolution to enhance customer satisfaction
• Manage and document customer cases, updates, and ongoing tasks in the appropriate systems

Required qualifications

• 1 year or more of customer service or support experience, preferably in tech or SaaS
• Strong English communication skills; proficiency in Spanish and/or French is a plus
• Tech-savvy with the ability to learn new systems quickly
• Experience with support platforms such as Zendesk or Salesforce is preferred
• Knowledge of the taxation lifecycle, including reimbursements and compliance, is a plus