Customer Support Agent
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Job Summary
Working remotely on a full-time basis, the Customer Support Agent will assist customers primarily through video calls, troubleshooting issues related to the Halo Collar, app, and connectivity while ensuring a positive and empathetic experience.
Key responsibilities
- Answer incoming video calls, chats, and emails, providing timely support across multiple channels
- Diagnose and resolve technical issues with the Halo Collar and app, aiming for first-contact resolution
- Document customer interactions accurately and identify recurring issues to report to leadership
Required qualifications
- Proven experience in customer-facing roles such as customer support, retail, or hospitality
- Comfort with technology and troubleshooting related to apps, Bluetooth, and Wi-Fi
- Ability to work one weekend day per week
- Experience with a CRM or ticketing system is a plus
- A passion for dogs and a willingness to learn about products and best practices in customer support
Complete Job Description
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