Customer Support Agent

Job Summary

As a remote, entry-level Customer Support Agent I, the candidate will respond to patient inquiries, resolve routine issues, and provide compassionate support while ensuring a positive healthcare experience.

Key responsibilities:

• Respond to patient inquiries via phone, email, and SMS, delivering timely and professional support
• Resolve routine questions related to account access, appointment scheduling, and general service inquiries
• Document patient interactions accurately and escalate complex issues to the appropriate team when necessary

Required qualifications:

• High school diploma or equivalent
• A genuine desire to help people with a patient-first mindset
• Strong organizational skills and the ability to manage multiple tasks efficiently
• Comfort with using computers and learning new software
• Previous customer service experience is a plus