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Customer Support Agent
Job Summary
A company is looking for a Customer Support Agent in the United States for a full-time remote position.
Key Responsibilities:
- Become an Edpuzzle expert
- Handle customer support tickets and host video calls with teachers and users
- Maintain consistent messaging, improve support resources, and anticipate future cases
Required Qualifications:
- High school diploma or equivalent
- At least two years of related experience, including one year of Zendesk experience
- Expert experience using Zendesk or other customer support tools
- Experience with macros and Help Center articles
- Ability to function well in a high-paced and at times stressful environment
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COMPLETE JOB DESCRIPTION
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Company Overview
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