Customer Support Analyst
Job Summary
Working remotely on a contract-to-hire basis, the Customer Support Analyst will provide product support for an Enterprise B2B SaaS platform, addressing customer inquiries, troubleshooting issues, and developing support processes during the morning shift from 6am ET to 2pm ET.
Key responsibilities
- Respond to product functionality and technical support requests for enterprise business clients in a timely and professional manner
- Perform troubleshooting to identify causes of user issues and recommend remedies, collaborating with internal engineering teams as needed
- Help develop customer support processes and manage internal documentation and knowledge base
Required qualifications
- Bachelor's degree or equivalent practical experience
- 1-3 years of experience in customer service for SaaS application support
- Excellent technical aptitude and ability to learn new applications and software tools
- Strong planning and organizational skills
- Experience with Zendesk Support Suite or similar tools is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,491 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
