Customer Support Analyst
Job Summary
To support customer interactions with the Teller and Account Launch platforms, the full-time hybrid Customer Support Analyst will provide quality assistance, resolve issues, and communicate expectations to clients.
Key responsibilities
- Assist customers in using the Teller and Account Launch systems to solve problems
- Offer enhancement requests for unresolved issues within the current system
- Communicate proper expectations regarding problem resolution to customers
Required qualifications
- Minimum of two years of experience in customer service, client support, or frontline operations in the community banking industry
- Experience partnering with financial clients to resolve technical or service-related issues preferred
- Familiarity with customer ticket tracking software preferred
- Proficiency in Microsoft Office Suite, including Teams
- Experience with SQL is a plus
Complete Job Description
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