Customer Support Associate
Job Summary
To support a growing customer base, the full-time Associate, Customer & Product Support will deliver exceptional customer service, troubleshoot technical issues, and collaborate with product and engineering teams to enhance user experience, all while working remotely from Canada.
Key responsibilities
- Act as the first line of defense for customer inquiries, guiding users through features and resolving technical challenges
- Investigate and troubleshoot issues reported via email and live chat, ensuring timely updates and resolutions for customers
- Collaborate with product and engineering teams to relay customer feedback and identify opportunities for product improvements
Required qualifications
- Minimum of 3 years of experience in a client or product support role
- Strong understanding of AI, technology, and software applications
- Proven ability to work collaboratively in a team-oriented environment
- Experience in creating and updating support documentation and knowledge base articles
- Ability to manage a stable home working environment with the capacity for dual-screen configuration
Complete Job Description
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