Customer Support Associate
Job Summary
Supporting the USAA account, the remote Customer Support Associate will manage customer tickets, drive timely solutions to reported issues, and coordinate complex projects while ensuring exceptional customer satisfaction.
Key Responsibilities
- Manage support-related escalations internally and externally, acting as a liaison to resolve customer priorities
- Conduct regular support ticket review calls and perform initial technical triage on incoming tickets
- Coordinate complex projects across multiple departments, ensuring alignment on scope, timelines, and deliverables
Required Qualifications
- Must be based in the United States
- Exceptional customer service skills with experience in high-pressure situations
- Sufficient technical aptitude for ticket triage and deployment support
- Proven ability to coordinate projects across multiple teams or departments
- Strong organizational skills to manage multiple concurrent priorities
Complete Job Description
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