Customer Support Associate
Job Summary
Proactively reaching out to enrolled learners, the full-time remote Customer Support Associate will guide them through their learning journey, address concerns, and ensure engagement and course completion.
Key Responsibilities:
- Conduct regular outbound calls to welcome learners, remind them of classes, and encourage course participation
- Follow up with inactive or at-risk learners to understand challenges and provide support
- Log all learner interactions and collaborate with internal teams to enhance the learner experience
Required Qualifications:
- 1-2 years of experience in customer support or learner engagement roles
- Experience using CRM tools like Salesforce or HubSpot is a plus
- Self-motivated with a learner-first mindset and high attention to detail
- Ability to multitask and manage time effectively in a remote setup
- Comfortable working in the EST timezone, specifically from 8 AM to 4 PM
Complete Job Description
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