Customer Support Associate

Job Summary

Providing exceptional customer service, the full-time Customer Support Associate will serve as the first point of contact for consumers seeking pre-settlement funding, guiding applicants through the intake process in a remote capacity while managing a high volume of inbound calls.

Key responsibilities

• Answer approximately 75-80 inbound customer calls daily, assisting consumers with pre-settlement funding inquiries
• Educate customers about available products and services while ensuring a positive experience throughout the intake process
• Accurately document customer information and collaborate with internal teams to ensure timely processing of applications

Required qualifications

• High school diploma or equivalent; some college preferred
• 1-2 years of experience in a high-volume inbound call center environment
• Customer service experience in medical, healthcare, legal, or financial services preferred
• Bilingual in Spanish is preferred but not required
• Experience using CRM software and ability to multitask in a fast-paced setting