Customer Support Associate

Job Summary

Providing exceptional customer service, the full-time Partner Support Associate will handle incoming calls, chats, and emails from clients' customers in a remote setting, ensuring prompt resolution of inquiries related to the company's services.

Key responsibilities

• Respond to customer inquiries through calls, chats, and emails while maintaining a high level of service
• Utilize company tools and resources to provide accurate information and resolve customer issues effectively
• Document interactions in the call center database and meet performance metrics related to call quality and customer satisfaction

Required qualifications

• High school diploma or equivalent
• Experience in a customer support role or a related field
• Proficiency in call center software; experience with Salesforce is a plus
• Ability to work flexible hours, including weekends and non-standard business hours
• Strong problem-solving skills and a customer-oriented approach