Customer Support Associate
Job Summary
To expand late U.S. afternoon and early APAC morning coverage, the full-time Customer Support Associate will assist customers in troubleshooting issues and using the product effectively, working remotely with a schedule of either 10:00 a.m.-7:00 p.m. or 11:00 a.m.-8:00 p.m. Eastern Time (ET).
Key responsibilities
- Responding to and resolving inbound customer support inquiries promptly and accurately
- Documenting technical problems and escalating complex issues internally as needed
- Contributing to Help Center articles and internal documentation to improve support processes
Required qualifications
- 3+ years of experience providing customer support in a SaaS or software environment
- Proven track record of driving high customer satisfaction and resolving issues effectively
- Superior written communication skills with the ability to explain complex concepts clearly
- Strong problem-solving skills and the ability to prioritize cases based on urgency
- Experience building strong working relationships in a remote, distributed environment
Complete Job Description
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