Customer Support Associate

Job Summary

To support a growing healthcare infrastructure, the full-time Customer Support Associate will manage coordination with labs and partners, handle inquiries, and document outcomes, all while working remotely from the Philippines.

Key responsibilities

• Contacting labs and partners to obtain turnaround times, results status, and demographic corrections
• Managing the Tier 1 call-request queue, prioritizing tasks by urgency to meet response-time targets
• Documenting outcomes accurately to ensure seamless follow-up by team members

Required qualifications

• 4+ years of experience in customer support, call center, or BPO roles, preferably in the healthcare sector
• Proven experience making outbound calls to businesses and accurately capturing information
• Strong English communication skills, particularly in professional phone interactions with US-based clients
• Ability to handle sensitive patient health information with care and discretion
• Familiarity with tools such as Pylon, Zendesk, and Slack