Customer Support Associate

Job Summary

To support a growing customer service team, the full-time remote Customer Support Associate will respond to customer inquiries through various channels, including phone, email, chat, and social media, while creating memorable service interactions and collaborating with team members.

Key responsibilities

• Respond to customer inquiries primarily via phone while also utilizing email, chat, and social media channels
• Develop a strong understanding of assigned brand products and procedures to effectively resolve customer issues
• Collaborate with team members to share customer insights and trends, providing encouragement and support

Required qualifications

• High school diploma or equivalent
• At least 1 year of inbound phone experience and call center experience within the last 2 years
• Experience with inbound phone, chat, SMS, email, and social media communication
• Ability to work with a licensed Windows computer and meet specific technology requirements
• Strong wired internet connection and backup internet capability