Customer Support Associate
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Job Summary
Ensuring customer satisfaction in a fast-paced environment, the full-time Customer Support Associate will manage support requests, assist with onboarding new properties, and collaborate with the operations team while working remotely.
Key responsibilities
- Provide timely support to customers, ensuring adherence to service level agreements (SLAs)
- Assist in onboarding new clients and maintaining positive relationships with existing properties
- Identify and report issues, suggesting improvements to enhance customer experience
Required qualifications
- Experience in customer support, preferably in a software startup environment
- Familiarity with AI tools and high-volume email-based support
- Strong knowledge of customer support tools such as Front, Zendesk, or Intercom
- Ability to work independently and manage multiple tasks effectively
- Fluency in written English with clear communication skills
Complete Job Description
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