Customer Support Coach
Job Summary
As a part-time Customer Support Coach, the candidate will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple channels, while working remotely to strengthen client relationships and promote software adoption.
Key responsibilities
- Assist existing customers with the use of software through various communication channels
- Resolve customer inquiries and troubleshoot escalated issues effectively
- Create training materials and update support resources to enhance customer experience
Required qualifications
- 1+ years of hospitality experience in roles such as Front Desk, Night Auditor, or General Manager
- Fluency in English and Spanish; Portuguese is a plus
- Proven experience in customer service or a related field is preferred
- Strong problem-solving skills and emotional intelligence
- Access to a reliable internet connection and proficiency with computers and systems
Complete Job Description
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