Customer Support Consultant - Chemistry

Job Summary

Providing critical support to veterinary professionals, the full-time hourly Customer Support Consultant - Chemistry will assist customers with the use of diagnostic analyzers, coordinate equipment installations, and troubleshoot technical issues while working remotely.

Key responsibilities

• Instruct customers on the operation of in-house diagnostic analyzers
• Coordinate and assist with equipment installations and troubleshoot technical problems
• Resolve customer inquiries through various communication methods while managing multiple tasks

Required qualifications

• Experience in a technically related field, veterinary practice, laboratory setting, or contact center environment
• Strong computer and technical skills with the ability to learn relevant software and hardware
• Proven track record of providing exceptional customer service
• Ability to maintain reliable attendance and work a flexible schedule, including evenings and weekends
• Excellent listening and interpersonal skills to establish rapport quickly with customers