Customer Support Consultant - Hematology

Job Summary

To support veterinary professionals, the full-time Customer Support Consultant - Hematology will manage inbound inquiries regarding diagnostic analyzers, troubleshoot technical issues, and provide training on equipment maintenance in a remote environment.

Key responsibilities

• Answer inbound phone calls related to ProCyte and LaserCyte analyzers, providing timely solutions
• Troubleshoot hardware and software integration issues while assisting with equipment installations and shutdowns
• Educate customers on maintenance, workflows, and preparation of Hematology samples while tracking case notes accurately

Required qualifications

• Associate's or Bachelor's degree in a computer-related or scientific discipline preferred
• Experience in a technically related field, veterinary practice, laboratory setting, or contact center environment
• Strong computer and technical skills with the ability to learn applicable software and hardware
• Ability to work flexible hours, including evenings and weekends
• Capacity to handle phone calls for extended periods, up to 8 hours a day