Customer Support Developer
Job Summary
Combining hands-on development skills with technical empathy, the full-time remote Customer Support Developer (Databases) will manage database-related customer issues, contribute to open-source database connectors, and collaborate with engineering teams to ensure seamless data integration for clients.
Key responsibilities
- Serve as the primary technical escalation point for database-related customer issues, ensuring timely and effective resolution
- Develop and debug integrations while contributing to open-source database connectors and maintaining testing environments
- Collaborate cross-functionally with engineering, product, and sales teams to advocate for customer needs and improve database performance
Required qualifications
- 2+ years in software engineering, data engineering, technical support, or a similar role
- Fluency in SQL and proficiency in Java or Kotlin for debugging and developing database connectors
- Hands-on experience with relational databases, data warehouses, and data lakes, including CDC and schema evolution
- Experience with JDBC and common database drivers, along with troubleshooting connection and authentication issues
- Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts
Complete Job Description
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