Customer Support Engineer
Job Summary
Fluent in German or French, the full-time Customer Support Engineer will troubleshoot and resolve critical support issues for enterprise-level customers, utilizing remote desktop software and providing exceptional phone-based support while working remotely.
Key responsibilities
- Troubleshoot and resolve critical support problems for customers
- Provide outstanding phone-based support while interacting with customers through phone and email
- Recreate problems in-house and conduct root cause analysis for software bugs
Required qualifications
- Bachelor's Degree or equivalent experience
- At least 5+ years of technical/customer support experience
- Detailed knowledge of administration and troubleshooting in Microsoft Windows Server operating systems
- Fluency in English and proficiency in either German or French
- Experience with Commvault technologies or other backup software is highly desirable
Complete Job Description
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