Customer Support Engineer
Job Summary
Owning the end-to-end resolution of technical support tickets, the full-time remote Customer Support Engineer will investigate and resolve issues for higher education customers while collaborating with product teams and documenting solutions for seamless handoff.
Key responsibilities
- Manage the complete resolution of support tickets, ensuring adherence to SLAs and minimizing backlog
- Investigate configuration, data, and integration issues, providing updates and setting expectations with customers throughout the process
- Document troubleshooting processes clearly to facilitate knowledge sharing and prevent recurrence of issues
Required qualifications
- 3-4 years of experience in SaaS technical support or similar customer-facing technical roles
- Hands-on experience with ticketing or CRM systems like Salesforce Service Cloud or Zendesk
- Ability to interpret browser console errors and network logs to identify failures
- Strong troubleshooting skills with a focus on root cause analysis
- Experience communicating technical issues to non-technical audiences effectively
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,952 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
