Customer Support Engineer
Job Summary
To support a growing platform, the full-time Customer Support Engineer will handle support requests, debug issues, and assist customers in effectively using the PlanetScale platform, all while working remotely.
Key responsibilities
- Advise and manage support requests from customers and developers across various channels
- Debug and resolve customer issues while creating and improving documentation and support materials
- Identify product gaps and collaborate with Engineering to prioritize enhancements based on customer feedback
Required qualifications
- Experience supporting production applications, databases, or developer tools
- Working knowledge of SQL, preferably with MySQL and/or PostgreSQL
- Strong debugging skills and familiarity with application and database behavior
- Programming experience with the ability to navigate unfamiliar code
- Experience with common application frameworks, ORMs, or database connectors
Complete Job Description
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