Customer Support Engineer
Job Summary
Seeking a full-time Customer Support Engineer (Tier 1) to work remotely, who will manage post-sale support for enterprise customers, troubleshoot technical issues, and assist with product inquiries while working the evening shift from 12:00 PM to 9:00 PM Pacific Time.
Key responsibilities:
- Provide professional support to enterprise customers, addressing technical issues and inquiries
- Utilize basic knowledge of Windows server and networking to resolve customer challenges
- Collaborate with internal teams to ensure customer satisfaction and seamless service delivery
Required qualifications:
- At least one year of experience in supporting enterprise customers
- Basic knowledge of Windows server and networking principles
- Familiarity with scripting languages, particularly PowerShell
- Experience with VDI solutions such as Citrix or VMware
- Availability to work the evening shift from 12:00 PM to 9:00 PM Pacific Time
Complete Job Description
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