Customer Support Engineer
Job Summary
As the first dedicated Customer Support Engineer, the full-time remote position will manage customer support operations by resolving technical issues, building self-service resources, and automating processes to enhance customer experience.
Key responsibilities
- Own the support queue, ensuring timely response and resolution across all inbound channels
- Resolve technical issues end-to-end by diagnosing problems and providing clear documentation or fixes
- Build and maintain self-serve resources, including help center articles, FAQs, and video walkthroughs
Required qualifications
- 3-6 years of experience in technical support or related fields at a B2B SaaS company
- Proven track record of building tools or processes that enhance customer-facing functions
- Hands-on experience with AI tooling and debugging skills
- Strong writing skills with samples of documentation or guides created
- Experience in a regulated or compliance-adjacent domain is a plus
Complete Job Description
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