Customer Support Engineer
Job Summary
Curious and detail-oriented, the full-time remote Customer Support Engineer will assist linguists and platform customers with technical inquiries, manage support requests, and engage with enterprise clients to troubleshoot issues effectively.
Key responsibilities
- Assist linguists and platform customers with day-to-day platform questions and navigation
- Join weekly customer calls to explain technical issues and ensure timely resolution
- Investigate reported errors, document bugs, and communicate feature requests to the Engineering team
Required qualifications
- 1-3 years of experience in customer support, technical support, or localization support roles
- Proficiency in SQL and database management
- Experience with Google Cloud Platform (GCP) and REST APIs
- Familiarity with authentication and single sign-on (SSO) troubleshooting
- Bachelor's degree or equivalent experience preferred, with a focus in Computer Science or Linguistics being a plus
Complete Job Description
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