Customer Support Engineer
Job Summary
Working remotely, the full-time Customer Support Engineer will assist customers with technical issues related to Vercel products, resolve concerns, and improve internal tools while engineering solutions to enhance the customer experience.
Key responsibilities
- Handle cases and customer issues for all Vercel customers, including those outside regular channels
- Develop and improve internal tools alongside engineering while specializing in a specific product area
- Assist Customer Success Managers with Enterprise requests and improve internal documentation and processes
Required qualifications
- Experience in frontend development, ideally with React and Next.js
- Firm understanding of cloud technologies and serverless computing
- Desire to engineer solutions that resolve root causes of technical problems
- Exceptional written and oral communication skills
- Availability to work within a weekend and on-call rota
Complete Job Description
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