Customer Support Helpdesk Specialist
Job Summary
Working remotely on a part-time basis, the Customer Support Helpdesk Specialist will resolve customer and tutor inquiries through help desk tickets while collaborating with cross-functional teams in an agile environment.
Key responsibilities
- Support Client Services and Tutor Services Specialists by addressing customer and tutor questions via Zendesk
- Collaborate with Support, Tutor Operations, and Customer Success teams to enhance service delivery
- Work from 1pm to 5pm Eastern time, Monday through Friday, to provide timely assistance
Required qualifications
- Proven experience in education software support
- Familiarity with Zendesk is preferred
- Ability to understand and communicate complex technical concepts clearly
- Experience working with cross-functional teams
- Resourceful self-starter with a proactive approach to problem-solving
Complete Job Description
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