Customer Support Leadership
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Job Summary
Leading the Customer and Technical Support teams, the full-time Head of Customer Support will oversee strategy, headcount, and budget while ensuring a human-centered support experience enhanced by AI, in a hybrid work environment.
Key responsibilities
- Lead and manage the Customer Support and Technical Support leaders, driving best practices and KPIs
- Own the strategic direction and resource allocation for the support function, adapting to product and partner growth
- Implement AI capabilities to enhance support efficiency while maintaining a high-quality human experience
Required qualifications
- 12+ years of professional experience with significant leadership in customer support or experience organizations
- Proven track record of managing strategy, headcount, and budget for functional areas
- Experience applying AI or automation to support delivery at scale
- Strong executive presence and ability to collaborate with other functional leaders
- Passion for transforming healthcare and enhancing the partner experience
Complete Job Description
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