Customer Support Manager
Job Summary
Managing a remote Customer Support Team, the full-time Manager of Customer Support will lead technical support operations, mentor staff, and drive improvements in customer experience and operational efficiency.
Key responsibilities:
- Oversee the Customer Support Team to deliver world-class technical support to customers and vendors
- Utilize data and analytical insights to enhance key performance metrics and operational efficiencies
- Foster strong relationships with cross-functional teams to improve customer experience and meet business goals
Required qualifications:
- Bachelor's Degree in computer science, marketing, project management, business administration, or a related field
- 5+ years of management experience in building and leading teams
- Proven track record of meeting or exceeding performance metrics and receiving positive customer feedback
- Strong technical aptitude with experience in Salesforce/JIRA or similar systems
- Proficiency in Microsoft Office and other business applications
Complete Job Description
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