Customer Support Manager
Job Summary
To enhance the Risk Support experience, the full-time Customer Support Manager will lead a team focused on operational excellence and customer interactions while collaborating with various Risk teams in a remote or onsite capacity.
Key responsibilities
- Hire, mentor, and manage a customer support team specializing in product knowledge and user support
- Collaborate with the existing Risk Support Manager to align team strategy and processes
- Oversee the management of a BPO partnership, including onboarding, training, and performance tracking
Required qualifications
- 3+ years of experience leading customer support or Risk user-facing teams in high-growth technology companies
- Strong familiarity with KYC, KYB, AML processes, and other regulatory requirements
- Experience managing complex operational projects affecting multiple teams
- Proven ability to mentor and teach others in support roles
- Comfort navigating data visualization tools such as Omni and Metabase
Complete Job Description
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