Customer Support Manager
Job Summary
Leading a dynamic team remotely, the full-time Customer Support Manager will oversee operations, integrate new support teams, and drive performance while fostering a collaborative environment focused on customer satisfaction and team growth.
Key responsibilities
- Spearhead the integration of newly acquired support teams and establish new processes and knowledge repositories
- Oversee team performance, capacity, and growth, ensuring achievement of core qualitative and quantitative KPIs
- Identify operational risks and lead real-time response plans to minimize impact on customers and the team
Required qualifications
- 6+ years in a high-volume, real-time Customer Support role in SaaS or B2C Technical Support
- 1+ years experience leading distributed, multi-channel teams and driving performance results through KPI understanding
- Demonstrated project management experience with a track record of driving operational improvements
Complete Job Description
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