Customer Support Manager
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Leading a team of Tier 1 and Tier 2 Customer Support Representatives, the full-time remote Customer Support Manager will oversee daily operations, coach staff, manage escalations, and utilize data to enhance service quality and team performance.
Key responsibilities
- Lead, coach, and develop a team of customer support representatives, focusing on performance management and career development
- Manage daily support operations across various channels, ensuring effective scheduling, workload allocation, and service-level performance
- Analyze support metrics and customer feedback to identify trends, improve service quality, and enhance team efficiency
Required qualifications
- 3+ years of experience in customer support or technical support within a SaaS or technology environment
- 1+ years of experience in people management, specifically in leading a customer or technical support team
- Experience managing support operations, including ticket queues, escalations, and performance KPIs
- Proven ability to use support metrics to guide operational decisions and improve team performance
- Bachelor's degree in a related field or equivalent combination of education and experience
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
