Customer Support Manager
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Job Summary
To support the operational teams in delivering superior customer service, the full-time remote Customer Support Manager will oversee administrative support teams, ensuring compliance with federal regulations while managing student loan repayment and forgiveness processes.
Key responsibilities:
- Manage and lead administrative support teams to ensure compliance with student loan servicing standards
- Collaborate with the Director of Operations to enhance workflows and improve the customer experience
- Mentor and train staff to optimize performance and meet production and compliance goals
Required qualifications:
- High School Diploma/GED
- 3 years of experience in an administrative customer service leadership role
- 3 years of experience with the Department of Education student loan servicing contract
- US Citizenship is required
- Ability to obtain and maintain a 5C Suitability clearance
Complete Job Description
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