Customer Support Representative

Job Summary

Providing exceptional customer support during evening and night shifts, the full-time Customer Support Representative will assist clients and patients in booking wellness and medical services, troubleshoot issues, and manage multiple lines of communication in a fully remote environment.

Key responsibilities:

• Serve as the public face of the company by delivering top-notch customer and patient support through various communication channels
• Engage with customers, patients, and providers to fulfill and schedule bookings while handling escalations effectively
• Collaborate with other departments and improve documentation to enhance user self-service capabilities

Required qualifications:

• 3-4 years of experience in a customer service role
• Experience using a ticketing system, such as Zendesk or Kustomer
• Strong empathy skills to de-escalate difficult situations
• An obsession with customer happiness, measured through CSAT and NPS
• A proactive, roll-up-your-sleeves mentality suitable for a fast-paced startup environment