Customer Support Representative

Job Summary

Providing top-tier customer support, the full-time Support Representative will assist clients and patients in booking wellness and medical services, troubleshoot issues, and manage multiple communication channels, all while working remotely within the United States.

Key responsibilities:

• Serve as the public face of the company by delivering exceptional customer and patient support through various communication methods
• Engage with customers, patients, and providers to fulfill and schedule bookings while handling escalations effectively
• Collaborate with other departments and improve documentation to enhance user self-service capabilities

Required qualifications:

• 3-4 years of experience in a customer service role
• Experience using a ticketing system, such as Zendesk or Kustomer
• Strong ability to empathize with customers and de-escalate difficult situations
• A commitment to customer satisfaction, measured through CSAT and NPS
• A proactive, hands-on approach suitable for a fast-paced startup environment