Customer Support Representative
Job Summary
Seeking dedicated Tier I Customer Support Representatives for a remote, full-time position, who will respond to customer inquiries, troubleshoot technical issues, and document interactions in a ticketing system while ensuring high levels of customer satisfaction.
Key responsibilities:
- Respond to customer inquiries and support requests via phone, email, chat, and ticketing systems
- Diagnose and resolve basic to intermediate technical problems according to established procedures
- Document all customer interactions, troubleshooting steps, and resolutions in the ticketing system
Required qualifications:
- High School Diploma or GED required
- 3-5 years of experience in customer service or technical support
- Experience with help desk ticketing systems and remote support tools
- Background in supporting hardware, software, or IT services preferred
- Must be willing to obtain HDI Customer Service Representative Certification (or equivalent) within 6 months of employment
Complete Job Description
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