Customer Support Representative
Job Summary
Delivering concierge-level support, the full-time Customer Support Representative will interact with customers and sales staff to resolve inquiries, process orders, and provide product guidance while working remotely.
Key responsibilities
- Respond to and resolve product, service, and order inquiries via email, chat, and phone
- Process sales purchase orders and generate sales quotes within Salesforce
- Provide proactive updates on key account orders and assist customers in navigating the ecommerce website
Required qualifications
- Bachelor's degree, preferably in life sciences or a related field
- 1-2 years of work experience in the biotech industry
- 2+ years of customer-facing experience
- Strong computer skills, with familiarity in G-Suite and Salesforce
Complete Job Description
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