Customer Support Representative
Job Summary
To assist members with registration and technical inquiries, the part-time Level 1 Customer Support Representative Help Desk will manage inbound calls, document interactions, and escalate issues as needed while working remotely.
Key responsibilities
- Manage member issues through a ticketing system and meet service-level agreement (SLA) targets for resolution
- Guide members through website and mobile application registration, login, and navigation
- Document all interactions accurately and escalate application issues to the engineering team when necessary
Required qualifications
- High School Diploma or equivalent
- Minimum of 1 year of experience in a virtual customer service or call center environment
- Proficiency in Microsoft Outlook, Word, and Excel
- Basic alphanumeric data entry skills with attention to accuracy and quality
- Ability to work collaboratively while meeting individual performance goals
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,222 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
