Customer Support Representative

Job Summary

Providing education and assistance to internal and external customers, the full-time remote Customer Support Representative will address complex inquiries, manage escalated customer concerns, and support operational excellence goals.

Key responsibilities

• Act as the first point of contact for complex customer concerns, ensuring appropriate resolutions
• Utilize in-depth knowledge of policies and procedures to respond accurately to inquiries and guide customers
• Document performance opportunities and assist leadership in coaching and support for Customer Support Representatives

Required qualifications

• Two to four years of customer service experience in a high-volume environment
• One year of experience taking ACD calls within a call center
• Ability to work any shift, including weekends and holidays
• Demonstrated effective written communication skills for customer correspondence
• Proficiency in learning and assimilating new information quickly