Customer Support Representative

Job Summary

Providing exceptional customer support in a full-time hourly capacity, the Customer Support Representative will manage order lifecycles, handle escalated issues, and serve as a liaison to Accounts Receivable while working remotely.

Key responsibilities

• Deliver prompt and accurate customer service through various communication channels
• Manage relocations and swaps, ensuring customer satisfaction throughout the process
• Address escalated customer support concerns and educate customers using a needs-based review process

Required qualifications

• 2 - 3 years of proven experience in customer support
• Experience in a customer-driven remote environment preferred
• Solid technical aptitude, including proficiency with multi-screen systems
• Familiarity with Salesforce.com or similar CRM systems
• Bachelor's degree preferred but not required