Customer Support Representative
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Job Summary
Seeking a full-time Customer Support Representative, this role will manage technical and non-technical inquiries, troubleshoot platform issues, and enhance customer satisfaction while working onsite in Mechanicsburg, PA.
Key responsibilities
- Resolve Tier 1 and Tier 2 technical issues, ensuring a high rate of First Call Resolution
- Document customer interactions and feedback to inform platform improvements
- Identify trends in customer issues and escalate systemic problems as necessary
Required qualifications
- Bachelor's Degree with 1+ years of experience in a technical Customer Support role, or a high school diploma/GED with 2+ years of experience
- 1+ years' experience with Customer Support and CRM tools (e.g., Zendesk, Jira, Salesforce)
- Ability to diagnose and resolve technical issues effectively
- Experience in documenting support interactions and providing feedback for system improvements
- Willingness to undergo a background check and drug test as part of the onboarding process
Complete Job Description
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