Customer Support Representative

Job Summary

Providing seamless support to clients, the part-time Customer Support Representative will manage inquiries and compliance for Electronic Visit Verification (EVV) and Facility platforms, offering training and troubleshooting remotely.

Key responsibilities

• Serve as a point of contact for clients, addressing inquiries and resolving issues related to EVV and Facility platforms
• Provide training and guidance to clients on the use of EVV and Facility tools and processes
• Maintain organized documentation for all client interactions and compliance activities

Required qualifications

• Bachelor's Degree or equivalent combination of education, training, and experience preferred; High School or GED required
• Excellent computer skills, including proficiency with Microsoft Office applications
• Ability to work remotely and independently with a reliable internet connection
• Ability to pass background screening and drug test
• Experience in customer service with a customer-first attitude