Customer Support Representative
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Job Summary
To support a growing healthcare SaaS company, the full-time remote Customer Support Representative will manage customer support requests, collaborate cross-functionally to resolve issues, and enhance documentation and operational processes.
Key Responsibilities
- Provide timely resolution of customer support requests ranging from Tier 1 through Tier 3 while managing customer expectations
- Create and maintain internal documentation and customer-facing knowledge base content to improve support efficiency
- Analyze support trends to recommend process improvements that enhance customer satisfaction and operational effectiveness
Required Qualifications
- 3+ years of experience in Customer Support, Technical Support, or a related customer-facing role
- Experience in a SaaS environment
- Demonstrated ability to create documentation and operational processes
- Strong troubleshooting and organizational skills
- Proven ability to manage competing priorities in a fast-paced, remote environment
Complete Job Description
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