Customer Support Representative II

Job Summary

Providing essential support to customers, the full-time Customer Support Representative II will respond to inquiries via phone and email, ensuring customer satisfaction with products and services while maintaining accurate documentation of interactions.

Key responsibilities

• Respond to customer requests through incoming phone calls and emails
• Provide accurate information and implement solutions while escalating issues as necessary
• Document all inquiries and maintain up-to-date knowledge of product offerings and regulations

Required qualifications

• High School Diploma or equivalent
• 1-3 years of experience in a call center or customer support/service environment
• Proficiency in computer usage with the ability to accurately enter data
• Bilingual in Spanish and English is a plus
• Availability to work various shifts, including evenings and weekends