Customer Support Specialist

Job Summary

Supporting a high-volume customer base, the full-time remote Customer Support Specialist will assist healthcare professionals and employers through phone, chat, and email, resolving technical issues and educating users about account features.

Key responsibilities

• Provide multichannel inbound support, focusing on phone, chat, and email interactions to assist customers effectively
• Troubleshoot software issues and educate customers on account options and features, ensuring a high level of satisfaction
• Collaborate with internal teams to share customer feedback and improve support documentation and processes

Required qualifications

• Two or more years of experience in a contact center or customer support role, preferably in a SaaS environment
• Familiarity with Zendesk or similar help desk systems
• Ability to quickly learn new software and tools
• Excellent spoken and written English; Spanish fluency is a strong plus
• An associate's degree or higher is preferred