Customer Support Specialist
Job Summary
Detail-oriented and collaborative, the full-time Customer Support Specialist will serve as a key point of contact for clients, ensuring accurate processing of orders, resolving inquiries, and maintaining data integrity in a fast-paced environment.
Key responsibilities
- Receive and process case pack customer orders with a goal of 100% accuracy within deadlines
- Manage distributor sales email inbox and respond to service and product requests promptly
- Collaborate with various departments to resolve order shipment issues and maintain accurate training documentation
Required qualifications
- High school diploma or GED, with 1 to 6 months of related experience or equivalent education
- Working knowledge of Microsoft Office programs, including Outlook, Teams, Word, and Excel
- Hands-on experience with M3 order entry
- Ability to compute rates, ratios, and percentages, and interpret bar graphs
- Detail-oriented with strong organizational skills and the ability to prioritize multiple projects
Complete Job Description
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